A United Airlines passenger complains about “the worst flying experience” ever after they were told they would have to gate check a bag that didn’t fit in the sizer, even though they’ve successfully flown with it in the past. Their bag almost fit but was a little too large because of the wheels.
The passenger refused to check the bag and a supervisor allowed them to bring it on board anyway. Seems like a great flight to me, but one that flags a common misunderstanding about air travel. You might not be so lucky!
We had no problem with fitting the bag in an old @united 737 when we flew to Chicago from San Francisco. The bag fit in the demo carry-on box except for one wheel. pic.twitter.com/ctoEnvgdZy
— Piouslymash (@piouslymash) December 7, 2023
The agent was not satisfied with the fact that one wheel didn’t fit. A supervisor called Daniel looked at the bag and agreed to let us go. pic.twitter.com/hzaN8eBW0O
— Piouslymash (@piouslymash) December 7, 2023
Just boarded. The bag fit in overhead just fine.
— Piouslymash (@piouslymash) December 7, 2023
This was actually fantastic customer service. The issue isn’t whether ‘the bag fits in the bin’ but whether the bag is within allowable size. It wasn’t. And the passenger was allowed to bring it on board anyway!
Historically United Airlines bag sizers at the gate have been an inch larger than rules allow for carry on bags so when a bag doesn’t fit, it’s legitimately too large.
Gate agents don’t always catch bags that are just a little bit oversized. That’s especially true when there’s just a single agent working a flight, you don’t draw attention to yourself, and they’re extra busy. But when they do they will ask you to check your bag against the airline’s sizer at the gate and if it doesn’t fit, you’re required to check it.
- Sometimes a bag is within regulation size, but then it gets overstuffed. So the bag itself is fine, and you’ve overpacked. You can remove something and perhaps squeeze it in (wearing whatever item you’ve taken out, or placing it inside your personal item like purse or laptop bag).
- But luggage manufacturers often sell bags with misleading sizing. You look at the advertised size, and think that it’s allowable when it isn’t. That’s because the size of the bag itself may be advertised without including the wheels or handle (if attached to the back of the bag). Here the bag did not fit in the sizer because of a wheel.
One passenger shoved their bag so hard into the sizer to make it fit, that the bag was stuck for good. Nobody could get it out.
I guess if your carry on doesn’t fit, you can also break it in half.
In the spring I actually ignored a United gate agent who wanted me to gate check my bag claiming overhead bins were full (I bet correctly they weren’t) rather than because the bag was too large. Tsk tsk.
"luggage" - Google News
December 10, 2023 at 12:04AM
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Luggage Manufacturers Are Misleading Customers About Bag Sizes, And Passengers Are Getting Stopped At The Gate - View from the Wing
"luggage" - Google News
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