- Flight issues at Newark airport forced one passenger to drive miles and fly to look for their bags.
- Hundreds of flights, mostly from United, were delayed and canceled, leaving passengers stranded.
- One passenger told Insider they were stuck at the airport for two-and-a-half days.
Travel chaos unfolded at Newark Liberty International Airport this weekend, forcing one passenger to drive hundreds of miles and take another flight to meet their bags — and she still didn't get her luggage.
As hundreds of flights were canceled and delayed at Newark, leaving thousands stuck waiting to retrieve their bags or travel to their destinations, Margo Osborne found herself with no choice but to drive and fly to meet her bag in New Orleans.
Osborne said United Airlines told her "no one could retrieve their bags," even if passengers needed important medicine or equipment stored in their luggage. According to Osborne, United said they put her bags on a flight to New Orleans, prompting Osborne to drive to Charlotte, North Carolina, and fly to Louisiana to meet her bags.
But when Osborne arrived in New Orleans, she was shocked: Her bags weren't there.
"Now, people are tweeting that bags are just sitting out at Newark! It's insanity!" she said.
Across Twitter, similar situations have sprouted up — passengers camping out, travelers unable to retrieve their luggage, and complaints about United's customer service.
In a statement to Insider, United said: "Recurring thunderstorms in the Northeast have made airline operations very challenging for the past three days, especially at the New York-area airports."
"We know our customers are eager to get to their destinations," the airline added. "Our teams at airports and our contact centers have been working significant overtime to restore the reliability our customers depend on."
—COURAGE™️ (@ClaudeRonnie2) June 27, 2023
Another United passenger, Claude Ronnie Msowoya, tweeted a video showing thousands of travelers waiting in an hours-long line at Newark to get their luggage and leave.
—glenn schuck (@glennschuck) June 27, 2023
Msowoya told Insider they were stuck in the airport for two-and-a-half days waiting for their flight to South Africa and accused Newark and United of not providing accommodations or meal vouchers.
Msowoya said they've now canceled their trip.
"luggage" - Google News
June 27, 2023 at 11:08PM
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Newark flight delays forced passenger to drive, fly to look for luggage - Insider
"luggage" - Google News
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