-
Qantas lost a woman's luggage then charged A$380 in excess baggage, per Sydney's Daily Telegraph.
-
Corrinne Olsen told the newspaper she had to replace toiletries as her luggage was lost for a week.
-
Qantas told the Daily Telegraph it had offered Olsen a refund given the circumstances.
Qantas lost a passenger's luggage for a week and then charged her A$380 ($262) to board with the replacement items she purchased while she waited for her bag.
According to Sydney newspaper the Daily Telegraph, Corrinne Olsen and her husband Peter flew with Qantas to Denpasar airport in Bali on July 2, but their bag failed to appear. It contained toiletries, shoes and other essentials.
The couple, who were given A$60 ($42), a set of pyjamas, and a toothbrush by the airline when the luggage went missing, had to wait a week for their bag, during which time the online tracking system broke down.
Five days before they were due to leave Bali, Olsen told the Daily Telegraph that the bag turned up, by which point she and her husband had bought replacement items.
But when they arrived at the airport to fly back to Australia, Olsen said Qantas charged them $380 charge for 11 kilograms of excess baggage, which she attributed to the new items they had bought.
"Why should I have to pay for excess baggage when they lost the luggage?" Olsen told the newspaper.
"I was so disappointed on so many levels. I think Qantas is going down the gurgler. I will never travel with them again — ever."
A Qantas spokesperson told the Daily Telegraph: "We accept that these customers shouldn't have to pay excess baggage in these circumstances and have provided a refund for the additional charges."
An outsourced baggage handler previously told The Guardian that the airline was losing one in 10 bags on domestic flights from Sydney airport every day.
Qantas didn't immediately respond to Insider's request for comment.
Read the original article on Business Insider
"luggage" - Google News
July 24, 2022 at 08:14PM
https://ift.tt/UA4Y9Vr
Qantas lost a passenger's luggage and then charged her hundreds of dollars in excess baggage to bring her replacement items home, report says - Yahoo News
"luggage" - Google News
https://ift.tt/5YJDyP8
Shoes Man Tutorial
Pos News Update
Meme Update
Korean Entertainment News
Japan News Update
Tidak ada komentar:
Posting Komentar