British Airways is once again drawing flak from passengers who didn’t get their luggage at London’s Heathrow Airport. Hundreds of passengers arriving at Heathrow had to wait for hours to get their luggage. Indeed, after a point, announcements were made at the airport saying no more bags would be delivered for the rest of the day. As a result, hundreds of passengers had to leave without receiving their belongings.
Passengers left disappointed despite BA’s apology
The airline issued a statement apologizing for the inconvenience caused to its customers, but that didn’t stop frustrated individuals from venting on social media platforms. To add to the passengers’ misery, the British Airways website seemingly crashed, which left nowhere for people to file a baggage claim.
British Airways told Simple Flying,
“We’ve apologised to customers whose bags were delayed due to operational constraints. We know how frustrating this is, and our teams are working incredibly hard to return luggage as soon as possible.”
In addition to luggage problems, arriving and departing flights were also delayed for various reasons. Passengers on Twitter said the aircraft were forced to wait on the apron for extended periods due to an apparent shortage of ground crew.
One passenger took to Twitter, saying, “My wife I were on flight 557 from Rome to LHR Sat 19th and still don’t have our suitcase. My essential medication was in that bag. If I get sick as a result of BA’s incompetence they will have the biggest court case in history!”
Déjà vu
Both Heathrow Airport and British Airways are no strangers to severe luggage issues and flight delays in the recent past. In late February, British Airways suffered a major IT outage that pretty much paralyzed its entire operations. The carrier’s app, website, and internal IT systems went offline, which meant passengers could not check their flight status, and BA staff & pilots couldn’t perform their duties effectively.
A few days before the IT outage, Simple Flying reported on a similarly chaotic baggage situation at LHR. This time, the problems were caused by storm Eunice as handlers were struggling to keep up due to rough weather. Last month, the storm affected all airlines operating from the airport, but British Airways was the worst hit. The airline had to cancel 119 flights, while 156 others were experiencing significant delays.
Myriad of issues
Regardless of the airline, we all know delays and minor baggage issues are an everyday affair in the aviation industry. But hundreds of passengers asked to leave without their luggage despite waiting for hours at the airport cannot come under the usual scope of issues. Especially when major problems like yesterday’s are repeatedly occurring within a span of weeks.
According to The Independent, certain passengers had to wait nearly a week to get their belongings back after February’s luggage issue. Simple Flying hopes the waiting times are much shorter this time around.
What do you make of British Airways’ luggage debacle at Heathrow? Please, let us know your thoughts in the comments.
.jpg?q=50&fit=crop&w=320&h=240&dpr=1.5)
"luggage" - Google News
March 20, 2022 at 07:00PM
https://ift.tt/cG1zavr
British Airways Passengers Met With More Luggage Chaos At Heathrow - Simple Flying
"luggage" - Google News
https://ift.tt/YiNTjG4
Shoes Man Tutorial
Pos News Update
Meme Update
Korean Entertainment News
Japan News Update
Tidak ada komentar:
Posting Komentar