There is no worse feeling than arriving at your destination after a long plane journey to find that your luggage has been damaged in transit. Though it is a worst-case-scenario, unfortunately, it’s not an uncommon one.
According to MoneySuperMarket data, the Civil Aviation Authority (CAA) has received over 2,000 complaints regarding lost, delayed or damaged luggage complaints about flights to and from UK airports since 2015.
Work for a baggage handler is fast-paced, with thousands of bags to move between flights and arrival and departure times to coordinate between.
It's no surprise that in this hurried environment bags can sometimes be thrown, particularly those that are heavy.
This isn’t such an issue for bags that are filled with durable items or soft clothing, however, those filled with precious cargo could suffer.
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Contrastingly, some of the baggage handlers did suggest that the fragile tag can also be a catalyst for a worrying fate for luggage at some airports.
“There are a lot of people who see the fragile and purposefully rough it up more than they normally would,” said one worker.
If you do discover your bag has been damaged it should be reported immediately upon arrival.
Most airports have a dedicated desk within the baggage claims area for passengers who find themselves in a predicament.
Passengers will often be given a Property Irregularity Report (PIR).
A good policy will ensure you are never let down, regardless of whether the airline accepts the claim or not.
Anna Sant, travel insurance expert at MoneySuperMarket, advises: “Most luggage arrives at its intended destination without a hitch. However, with the Civil Aviation Authority receiving over 2,000 unresolved luggage complaints in the past five years, it’s clear that it’s not always an issue that airlines can fix themselves.
"Noting the contents and value of your cases will also assist with any subsequent insurance claims.
“It’s therefore vital you take out travel insurance with the right level of cover, as soon as you book your trip. Most policies will cover the full cost of your belongings but it’s worth double-checking before proceeding with a policy.”
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May 02, 2020 at 12:03PM
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Baggage handlers reveal the key to ensuring your luggage stays safe when flying - Express
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